How do you handle problems with employees? Do you know the typical Landmines that supervisors and “step in”?  The focus of this workshop is on the “people side” of supervision and what each Supervisor needs to be aware of as you deal with your employees.  We will discuss documentation, training, attendance, emails, job performance faults, references and how to stay out of court.

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Recent Headlines –

• Workplace Bullying Can Spark Criminal Charges
• Managers joking about Age, Disability, that’s a million-dollar mistake.
• Dirty Dozen: The 12 Worst Manager mistakes that trigger lawsuits

What are your policies for professionalism, respect and harassment? These topics have become serious issues in the last couple of years.  In addition, violence in the workplace is also becoming an issue that companies need to understand and have a good working knowledge of how to handle.

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What questions do you ask?  Are they legal? What did you learn about the candidate? Do they fit, are they qualified? Are you keeping legal interview notes?  Interview and Selection training will help the attendee understand the entire recruitment process.  This workshop will review how to develop an interview plan and what to do when preparing for the actual interview. A review of how to evaluate a resume and application, information gathering techniques, understanding proper questions, lawful and unlawful pre-employment inquiries, and the steps of the entire recruitment process are covered.

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In this workshop, you will learn the most effective methods to create performance evaluations and how to communicate with employees during the performance process.

• To learn the basics of Performance Management
• To understand the purpose and strategies behind Performance Appraisals/Reviews
• To gain knowledge of various performance management forms and tools
• To discuss pay with performance reviews

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Who taught you to supervise?  What methods do you use to coach, teach and develop your employees?  Employers are faced with rapid and increasing changes in employment law.

Managers are faced with ongoing challenges – business directives, goals, people.

Manager knowledge of each is critical and essential.

In this workshop we focus on various methods of manager development and managing employees.

These subjects are probably the most difficult yet most important for managers to deal with.  Having to coach, counsel, discipline and potentially terminate an employee can have various effects on the workforce at large. The workshop will cover proper guidelines to follow when handling each of these subjects.

• How do you coach an employee?
• What is progressive discipline?
• Using an employee warning system; verbal, written and suspension
• Eliminating emotions during the discipline process
• Dealing with only the facts
• What to do when termination is the only alternative
• Protecting you and the company

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This subject is the most difficult yet most important for managers to deal handle.  Having to terminate an employee can have various effects on the workforce at large. The workshop will cover proper guidelines when terminating an employee.

• What’s the reason behind the termination?
• What progressive discipline issues have been addressed?
• Eliminating emotions during the discipline process
• Deal with only the facts
• Preparation for the termination
• What’s the plan?
  • Date, Time, logistics
• After the termination – what’s next
• Protecting you and the company
• References and calls
• Communicating with other employees

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One of the most common mistakes in business today is the lack of communication between employees at all levels.  Supervisors and Managers are key to the communication process and must take a leadership role.  The workshop will cover the following items that will equip the employee, supervisor or manager to communicate more effectively in the workplace.

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Here’s the setting: you have your staff in place, all functional areas are covered, and now you are tackling issues that need everyone’s attention/effort. How do you build a team to really get things moving? How do you take the skills and knowledge of individuals in the department and create a fully functional group of people working together?  This workshop is a starter workshop to define a team and to develop the concept of what it takes to establish a team with the employees you have on staff. 

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